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CALGARY NORTH WEST
CALGARY SOUTH WEST
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FREQUENTLY ASKED QUESTIONS
All shipments will be sent from our HauntQuarters in Edmonton, Alberta, Canada.
Condition 1. We will gladly accept returns that are unworn, packed with the original accessories, are in new and resalable condition, and in the original packaging within 10 days of delivery - postmarked.
Condition 2. FINAL SALE PERIOD: All Halloween orders requesting refund must be shipped back to us and postmarked prior to October 18th.
Condition 3. Refunds are subject to a $15 flat rate fee per item. This will be deducted from the final refund amount. The flat rate fee includes postage and a restocking fee.
Condition 4. Sale items are a final sale - as well as factory sealed packages, makeup, hosiery, undergarments, pet costumes, teeth, prosthetics, wigs, and masks.
We do not accept returns in store. All online returns must be processed online.
Store openings vary depending on each store. Please visit the specific store location page to find store openings.
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