FREQUENTLY ASKED QUESTIONS

Here are some answers to the questions we receive the most about our services.
If we missed anything, please do not hesitate to contact us. We’ll be happy to help

SHIPPING INFORMATION

All packages and returns will be sent through Canada Post. If you're based in the Unites States, Shipments will be redirected to Purolator. 

Delivery's will usually take 1-2 business days to be processed. This may alter based on seasonal demand. 

Our team will prepare your order, then ship it via Canada Post. You will get a tracking number and shipment email notification once your order is in-transit.

An invoice will automatically be sent to your email on file once your order is placed.

All shipments will be sent from our HauntQuarters in Edmonton, Alberta, Canada.

Yes, we ship to the United States and Canada only. 

PAYMENT/RETURN INFORMATION

All payments are processed through a secure Moneris payment gateway and are protected through an SSL. To learn more about Moneris, please click here.

If you receive an item that is defective , please follow the return process and your item will be refunded.

Visit this page or click the button above and fill in your order number to start your return.

Step 1:  Print Out the return label prompted on the screen.

Step 2: Put the items to return in the same or similar package.

Step 3: Seal the package and tape the return label to the outside of the box.

Step 4:  Take it to the nearest carrier location to be delivered.

Once your package arrives at our warehouse, please wait 3-4 business days for the refund to be processed. You will get an email confirmation once we initiate the refund process.

All prices are in CAD.

LOCAL STORE INFORMATION

Store hours vary depending on each store. Please visit the specific store location page to find store hours.

Our stores are located across Canada. Please visit our locations page to see where all our locations are.

Store openings vary depending on each store. Please visit the specific store location page to find store openings.

Please visit our careers page for all job openings and to submit an application.

All items are final sale unless an item is damaged. If an item is damaged, please contact your local Halloween Alley store and we will provide a refund or replacement.

Our Green Tag section includes discounted Halloween items at unbeatable prices. You must visit a store to take advantage of our green tag section.

All sales and promotions will be announced on social media and our email list. Be sure to follow and signup to stay in the know!